Legal
Refund Policy
Last updated: 1 June 2025
Organiser-set refund policy
Each event organiser sets their own refund policy, which is displayed on the event page before you purchase. Eventia facilitates refunds in accordance with the organiser's stated policy.
Cancelled or postponed events
If an organiser cancels an event, Eventia will automatically process a full refund — including all booking fees — to the original payment method within 5 business days. If an event is postponed, you will receive the option to request a refund or keep your ticket for the new date.
How to request a refund
Log in to your Eventia account, navigate to My Tickets, and select "Request refund" on the relevant ticket. For cancelled events, refunds are processed automatically. For other cases, refund requests are reviewed by the organiser within 3 business days.
Refund timeline
Approved refunds are credited back to the original payment method: M-Pesa and Airtel Money within 24 hours; bank cards within 5–7 business days depending on your bank.
Platform fee
The Eventia platform fee (booking fee) is refundable in cases of event cancellation. For all other approved refunds, the platform fee may be retained depending on the organiser's policy.
Fraud and disputes
If you believe you have been charged for tickets you did not purchase, contact us immediately at support@eventia.africa. Eventia investigates all fraud claims and will initiate a chargeback on your behalf where applicable.
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